HOW TO DISCUSS A PROBLEM OR MAKE A COMPLAINT?
Feb 6,
admin
The home operates an ‘open door policy’ where residents, relatives or staff can approach the Manager or a Nurse in-charge and discuss the issues they may have. The service user guide, which is available on request, highlights the complaints process in detail. In addition, the home has regular residents’ meetings, offering further opportunity to express experience, ideas and other comments.