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Key Performance Indicators

Measures (12 Months Average To 30 September 2018) %
1 %

100% of complaints resolved in 28 days 

1 %
Pressure care management

98% of residents not develop either a moderate or severe pressure ulcer

1 %
Falls Management

100% of residents did not have a fall that led to moderate or severe harm

1 %

100% of residents did not experience medication errors that caused either moderate or severe harm

1 %
Staff Retention

91% of  staff continue in our service

1 %
Qualified Staff

74% of nursing staff are qualified with RGN, RMN or QCF L2 or L3

1 %
Nurse Call Response

Over 98% of calls were answered well within 2 minutes



Performance Indicators  help  understand how well the Home is performing in relation to our  strategic goals. It provides the most important performance information that enables the Nursing Home and our stakeholders to understand whether we are on track or not. In particular the measure indicates the service levels and risk.  The key measures serve to understand the service levels, enhance transparency, risk  and delivery; learn, manage and improve services.

All providers of regulated health and social care services have a legal responsibility to make sure they are meeting essential standards of quality and safety. These are the standards everyone should be able to expect when they receive care. The Care Quality Commission(CQC) regulates and inspects all adult social services in private, public and voluntary organisations in England.

 CQC summarised their conclusion of the Home as’We observed that all areas of the home we saw were clean and the home had an atmosphere of care and respect for people who used the service’. The Home was accredited to the ‘Gold Standard Framework’.

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