100%
COMPLAINTS RESOLUTION
(12 months to 30 June 2024)

100% of complaints resolved in 28 days

99%
PRESSURE CARE MANAGEMENT
(12 months to 30 June 2024)
99% of residents not develop either a moderate or severe pressure ulcer
100%
FALLS MANAGEMENT
(12 months to 30 June 2024)
100% of residents did not have a fall that led to moderate or severe harm
100%
MEDICINES MANAGEMENT
(12 months to 30 June 2024)
100% of residents did not experience medication errors that caused either moderate or severe harm
94%
STAFF RETENTION
(12 months to 30 June 2024)
94% of staff continue in our service
70%
QUALIFIED STAFF
(12 months to 30 June 2024)
70% of nursing staff are qualified with RGN, RMN or QCF L2 or L3
95%
NURSE CALL RESPONSE
(12 months to 30 June 2024)
Over 95% of calls were answered well within 2 minutes.
4

SAFEGUARDING REFERRALS

(12 months to 30 June 2024)
0% of the total referrals met the safeguarding threshold.

Performance

Performance Indicators help understand how well the Home is performing in relation to our strategic goals. It provides the most important performance information that enables the Nursing Home and our stakeholders to understand whether we are on track or not. In particular the measure indicates the service levels and risk. The key measures serve to understand the service levels, enhance transparency, risk and delivery; learn, manage and improve services.

Inspection

All providers of regulated health and social care services have a legal responsibility to make sure they are meeting essential standards of quality and safety. These are the standards everyone should be able to expect when they receive care. The Care Quality Commission(CQC) regulates and inspects all adult social services in private, public and voluntary organisations in England.

CQC summarised their conclusion of the Home as’We observed that all areas of the home we saw were clean and the home had an atmosphere of care and respect for people who used the service’. The Home was accredited to the ‘Gold Standard Framework’.