Most frequent questions and answers
HOW TO DISCUSS A PROBLEM OR MAKE A COMPLAINT?
The home operates an ‘open door policy’ where residents, relatives or staff can approach the Manager or a Nurse in-charge and discuss the issues they may have. The service user guide, which is available on request, highlights the complaints process in detail. In addition, the home has regular residents’ meetings, offering further opportunity to express experience, ideas and other comments.
CAN FAMILY AND FRIENDS VISIT WHENEVER THEY LIKE?
Our Home operates an open visiting policy to ensure that residents, relatives and friends can visit at the times that are most convenient for them. However, if they want to visit after 8 pm, you will need to use your own discretion and ensure that other residents are not disturbed
DO RESIDENTS HAVE THEIR OWN GPS?
Residents can have their own GPs, however, the majority of the residents at the Home are registered with the local GP as this enables frequent visits by a designated general practitioner – this is considered to be more beneficial for the residents.
WHAT CONTACTS IN THE COMMUNITY DOES THE HOME HAVE?
The Home works with a number of local authorities in the vicinity, the local hospital, GPs, healthcare teams, Age UK and other charitable organisations. We have coffee mornings with the community teams to discuss how the services provided by the Home meet the needs of the local community.
ARE THERE ANY ACTIVITIES ON OFFER?
Our home deploys third party entertainers including vocal, instrumental and theatrical activities. In addition the staff co-ordinate and undertake in-house entertainment, trips out such as coffee mornings, visits to local park, beach, theatre and cognitive activities like gardening and baking. We are alo visiited regularly by a Chiropodist, Aromatherapist/ Reflexologist to fulfil residents’ needs.Please view our gallery page, where you will see examples of previous activities.
HOW GOOD IS YOUR HOSPITALITY?
The home have a dedicated chef to prepare fresh meals and offer a well-balanced diet that is tailored to each of our residents’ needs. Menus offer a variety of healthy foods for residents to enjoy, as well as home-made cakes for afternoon tea time . The kitchen team are made aware of the likes, dislikes, portion sizes, nutritional requirements of individual residents. There is constant communication between the nursing and kitchen staff. If required, advice is obtained from the GP or other relevant health professionals as to alternative supplements, texture of food or food types for any particular resident.
DOES YOUR HOME PROVIDE QUALITY CARE?
The Care Quality Commission for England (CQC), are responsible for regulating care services in the UK. They will carry out an unannounced visit of the home and rate the service they provide. We display our current rating on the webpages to help you understand the care on offer. You will also see the feedback provided by residents and health professionals, they are collected, collated and published by independent organisations
WHAT ARE THE RESIDENTIAL NURSING CARE FEES?
The cost of staying in a Nursing home can vary significantly depending on a range of factors. The location of the chosen home is likely to be important, as will the type of care required. Your personal circumstances may also be a factor, because everyone is different, the best thing to do is contact the home to find about the fees you may have to pay and funding the cost of care.
WHY CHOOSE AMBLESIDE?
Ambleside has a simple philosophy which is to provide the best care to its residents by meeting their care needs. This is done through a thorough assessment of the care needs at the outset, then respond by taking ownership and execution. As a small Home we are agile, flexible and able to adopt quickly and more importantly, work as a team. The Home is committed to continuous improvement and learning.