Going the Extra Mile Pays Dividends
We care for a resident who hails from a war-torn country and suffers from extreme anxiety and struggles to express herself due to language barriers.
Ambleside Nursing Home has made positive strides by going the extra mile by adopting range of methods to communicate, re-assure and engage with her. This has paid dividends, where the individual participates in activities such as gardening, drawing and reading and shown a shift in her demeanour, evidencing an improvement in her quality of life.
Recently we received feedback from a stakeholder who recognises the importance of person centred care and engagement:
“Speaking to the Manager, I got the impression she is passionate about delivering person centred care. Staff and managers have been proactive and innovative when supporting an individual with complex needs. Staff are being creative in the ways in which they are trying to build rapport with an individual and work in ways that build trust”.
Reach out to Ambleside Nursing Home Today
It’s situations like these that we’re reminded how important it is to go that extra mile with our residents. Discover more about the enriching experiences at Ambleside and speak to our lovely staff. Get in touch today and see how we can make a difference in the lives of those you care about.