KEY PERFORMANCE INDICATORS

Measures (12 Months Average To 30 June  2017) %

Complaints
Resolution

100%

Of complaints resolved within 28 days

Falls
Management

100%

Of residents did not have a fall that led to moderate or severe harm

Pressure Care
Management

96%

Of residents not developed either a moderate or severe pressure ulcer

Medicines
Management

100%

Of residents did not experience medication errors that caused either severe or moderate harm

Staff
Retention

93%

Of staff who continued in service

Qualified
Staff

80%

Of nursing staff are qualified with RGN, RMN or QCF L2 or L3