Here Are The Questions We Get Asked Most Frequently
Please click on the question to reveal the answer.
If your question is not listed please don't hesitate to call us on 01934 443028 or click here to send us a message and we'll be delighted to provide any additional information you need.
What services do you provide?
As a nursing home our core services are dementia care with nursing, general elderly nursing care including care for physical disabilities.
What makes your Home different from others?
Ambleside has a simple philosophy which is to
provide the best care to its residents by meeting
their care needs.
This is done through a thorough assessment of the care needs at the outset, then respond by taking ownership and execution. As a small Home we are agile, flexible and able to adopt quickly and more importantly, work as a team.
The Home is committed to continuous improvement and learning.
How many nursing staff are on duty each day?
As a 19 bed Home, we closely look at the care
needs of the residents and resources
Always a qualified nurse (RGN) is on duty supported by varied number of Care assistants to meet the demand during the day/ night.
All the nursing staff are qualified and experienced in nursing care.
What type of entertainment and activities do you have for the residents?
We engage lots of entertainers including vocal, instrumental and theatrical performers which often include an element of participation for our residents.
The staff co-ordinate and undertake in-house entertainment, outings such as coffee mornings, visits to local park, beach, theatre…etc..
In addition a Chiropodist, Aromatherapist and Reflexologist visit the Home regularly to pamper our residents.
What contacts in the community does the Home have?
The Home works with the local authority, local
hospital, GPs, healthcare teams, Age UK and
other charitable organisations.
We have coffee mornings with the community teams to discuss how the services provided by the Home meet the needs of the local community.
What arrangements are there for Visitors? How would I communicate with the Home, are there regular meetings?
Visitors are most welcome any time during the day. If you want to visit after 8 pm you will need to use
your own discretion and ensure that other
residents are not disturbed.
You can speak with the Manager or nurse in- charge in relation to any matters on the day and the Home does arrange regular residents’ meetings.
In addition, the Home seeks feedback on a regular basis from the residents and their relatives and the whole process is handled by an independent company and the outcome is published on the website by them.
How do you ensure the correct diet is provided?
The Home operates a weekly menu with choice
and the food is prepared by two experienced
They discuss your likes, dislikes, portion sizes and consider your nutritional requirements to make sure that your meal is both tasty and healthy.
There is constant communication between the nursing and kitchen staff. If needed, advice is obtained from your GP or other relevant health professionals as to alternative supplements, texture of food or food types that you may need.
How does the Home meet the safety and the security of the residents?
On admission the Home assesses each resident’s
needs and ensures that the facilities and
capabilities are in place to meet them.
Should the situation change, we initiate a re-assessment and necessary supervision is put in place if needed.
Both residents and relatives are informed of the actions. Equally, if the Home is unable to meet the change in your needs, we will be open and honest and let you know.
Do residents have their own GPs?
Residents are more than welcome to have their own GP if they wish.
Generally, the majority of residents at the Home are registered with the local GP and this enables frequent visits by a designated general practitioner – this is considered to be the most beneficial option for the residents.
Does the home encourage residents to say how they feel about living there? Do you provide written information to residents and/or their families about how to discuss a problem or make a complaint?
The home operates an open door policy where
residents, relatives or staff can approach the
Manager or a Nurse in-charge at any time and discuss any issue they may have.
The service user guide, which is available on request, highlights the complaints process in detail.